Terms & Conditions
for cake booking and delivery
01
Cake Booking
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All cake orders must be placed in advance, and full payment is required to confirm your booking.
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Booking availability is based strictly on the specific cake type and flavour in your initial request. If you change these specifications later, we reserve the right to decline or cancel the enquiry if it does not fit our current kitchen capacity.
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Mid-Week Orders (Wed–Fri): Changes or cancellations require a minimum of 48 hours' notice.
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Weekend & Early-Week Orders (Sat–Tue): Changes must be strictly finalised by Thursday 5:00 pm.
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Weekend Admin: Messages received after Friday 12 noon will be processed on Monday. If a response deadline is missed, the original booking details automatically stand.
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Unless specified, if payment is not received 2 days before your pickup/delivery date, your order will not be processed, even if payment is made later.
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We reserve the right to decline or modify orders based on availability or special requests.
02
Delivery
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While we strive to accommodate delivery requests, please note that delivery is provided as an additional convenience for our customers and is subject to availability. We encourage you to consider picking up your order if it is feasible for you.
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We will not deliver without the recipient's full name, complete delivery address including postcode, and a contact number (preferably mobile). It is essential for a smooth delivery process.
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Safe & Legal Parking: We strictly cannot stop or unload in restricted zones.
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Delivery Refusal: If a legal parking space is unavailable or the recipient cannot meet at a safe vehicle spot, the delivery will be cancelled. No refunds will be issued for custom, perishable bakes.
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The maximum waiting time at the delivery address will be 5 minutes. If there is no response or if the recipient is unable to receive the cake within that time, we'll take it back to our pickup point and you have to pickup later.
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Delivery charges may apply based on the distance and delivery location.
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Any last minute change of delivery address and time on the delivery day may result in refusal of delivery. It is important to provide accurate and final delivery information at the time of placing the order.
03
Pickup
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Collection times are firmly booked into our daily kitchen schedule. We cannot guarantee we will be on-site or available to hand over your cake outside of your agreed time slot.
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Any requests to change your collection time must follow our standard admin notice periods:
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Mid-Week Pickups (Wed–Fri): Minimum of 48 hours' notice.
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Weekend & Early-Week Pickups (Sat–Tue): Must be strictly finalised by Thursday 5:00 pm. Last-minute weekend changes cannot be accommodated while our admin office is closed.
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04
Allergies and Special Dietary Requirements
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While we strive to accommodate various dietary requirements, please note that our kitchen handles allergens such as gluten, eggs, dairy, nuts and sesame seeds. Cross-contamination may occur, and we cannot guarantee a completely allergen-free environment.
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It is the customer's responsibility to inform us of any specific allergies or dietary restrictions when placing the order.
05
Cake Care and Storage
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Upon delivery or pickup, please follow our instructions for proper cake handling and storage to maintain its freshness and quality.
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We are not responsible for any damage to the cake after it has been delivered or picked up.
